Cancellation & Refund Policy

Last updated: 4 September 2026

1. Before Payment

A customer may cancel the session before completing payment. No refund is required where no successful payment has occurred.

2. After Successful Payment

Once payment is successfully verified, the system attempts to start and complete the selected print job.

3. Failed Print

If a successful payment is verified but the print job cannot be completed because of printer, paper, connectivity, machine or other operational failure, CLOCK OWL may automatically initiate a refund for the refundable amount or place the transaction into a refund/reconciliation workflow.

4. Partial or Completed Output

Where a print job has already been fully or partly delivered, the refund decision may require review based on the actual output and transaction state.

5. Late Payment

If a payment succeeds after the customer session has already closed and the print should no longer proceed, CLOCK OWL may automatically initiate a refund instead of allowing the old session to print later.

6. Refund Time

After a refund is initiated or confirmed, the time taken for the amount to appear in the customer's account depends on the payment gateway, bank, UPI provider or payment method.

7. Refund Support

For a refund query, contact clockowl24@gmail.com / ankitbishnoi0123@gmail.com or 7200003152 / 8055300029 and provide the CLOCK OWL Order ID if available.